Last Updated: 1st August 2026
1. Introduction
At Parkhome Community, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website, register for an account, or use our services, and tell you about your privacy rights under UK data protection laws.
2. The Data We Collect About You
We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:
- Identity Data: includes your username, first name, and last name.
- Contact Data: includes your email address and any telephone numbers provided in directory listings.
- Profile Data: includes your username, password, property/supplier listings, forum posts, chat messages, and account preferences.
- Financial Data: We do not store your credit card details. All payments are processed securely through our third-party payment gateway, Stripe.
- Technical Data: includes internet protocol (IP) address, browser type and version, time zone setting, and operating system used to access this website.
3. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- To register you as a new member and manage your account.
- To process and display your property or supplier listings within our directory.
- To enable you to partake in community features like the Resident's Forum and Community Chat.
- To manage your subscription payments (facilitated by Stripe).
- To use data analytics to improve our website, services, marketing, and customer experiences.
4. Disclosures of Your Personal Data
We do not sell your personal data to third parties. We may share your data with strictly selected third parties for the following purposes:
- Service Providers: Such as Stripe (for payment processing) and web hosting platforms required to run the site.
- Analytics: Such as Google Analytics, to track website performance (subject to your cookie consent).
- Legal Requirements: If we are under a duty to disclose or share your personal data in order to comply with any legal obligation.
5. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Access to your personal data is limited to administrators who have a business need to know.
6. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. If you request account deletion, your profile and associated listings will be permanently removed from our active database.
7. Your Legal Rights
Under certain circumstances, you have rights under UK data protection laws in relation to your personal data, including the right to:
- Request access to your personal data.
- Request correction of the personal data that we hold about you.
- Request erasure of your personal data (the "right to be forgotten").
- Object to or restrict the processing of your personal data.
If you wish to exercise any of the rights set out above, please contact us via our support channels or by requesting account deletion in your dashboard.
8. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact the site administrator at admin@parkhome.community.